Privacy Policy

Privacy Policy

Last updated: March 2026

niidofrance (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, niidofrance an account, contact us, or place an order.

1. Data We Collect

We may collect the following categories of personal data:

• Identity and contact data: name, billing and shipping address, email address, and telephone number.
• Order data: products purchased, order history, delivery details, returns, refunds, and customer service communications.
• Payment data: payment method, payment status, and limited transaction information. Full payment card details are processed directly by Stripe and are not stored by niidofrance.
• Technical data: IP address, browser type, device information, operating system, and website activity.
• Marketing preferences: your choices regarding promotional communications and cookies.

We collect data directly from you, automatically through cookies and similar technologies, and from service providers involved in processing orders and payments.

2. How We Use Your Data

We use personal data to:

• Process, confirm, deliver, and manage your orders.
• Process payments, refunds, and prevent fraudulent transactions.
• niidofrance and manage customer accounts.
• Respond to questions, requests, complaints, and returns.
• Comply with accounting, tax, consumer protection, and other legal obligations.
• Maintain the security and functionality of our website.
• Improve our products, services, and customer experience.
• Send marketing communications where you have consented or where permitted by law.

Depending on the circumstances, we process your data because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests, or based on your consent.

3. Payments and Stripe

Payments are processed securely by Stripe. When you make a payment, your payment and transaction information is transmitted directly to Stripe and processed in accordance with the Stripe Privacy Policy. Stripe may process information such as your name, billing details, payment card information, IP address, device information, and transaction data to complete payments, prevent fraud, comply with legal obligations, and provide its services.

niidofrance does not store your full payment card number or card security code. We receive only limited payment information, such as the payment status, card type, and the last digits of the card, where applicable.

4. Sharing of Personal Data

We may share personal data only when necessary with:

• Stripe and other payment or fraud-prevention providers.
• Shipping, logistics, and delivery providers.
• Website hosting, IT, analytics, and customer support providers.
• Professional advisers, accountants, insurers, or legal advisers.
• Public authorities where disclosure is required by law.

Service providers may use personal data only to perform services for us or as otherwise permitted by applicable law. If data is transferred outside the European Economic Area, we use appropriate safeguards, such as adequacy decisions or approved standard contractual clauses.

5. Data Protection and Retention

We use reasonable technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encrypted connections, access controls, secure service providers, monitoring, and restricted access to personal data.

No online system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized use of your account.

We retain personal data only for as long as necessary to provide our services, complete transactions, resolve disputes, enforce agreements, and comply with legal, tax, and accounting requirements. Data is then deleted or anonymized unless a longer retention period is required by law.

6. Cookies

Our website uses cookies and similar technologies. Strictly necessary cookies support essential functions such as shopping carts, checkout, security, payment processing, and fraud prevention. These cookies may be placed without consent where permitted by law.

With your consent, we may also use analytics, preference, or advertising cookies to understand website usage, remember your settings, and measure marketing performance. You can accept, reject, or manage non-essential cookies through our cookie settings. You may also disable cookies in your browser, although some website features may no longer function correctly.

Stripe may set cookies or use similar technologies during checkout for payment security, authentication, and fraud prevention. More information is available in Stripe’s privacy and cookie documentation.

7. Your Rights

Subject to applicable data protection law, including the General Data Protection Regulation (GDPR), you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to processing based on legitimate interests or direct marketing.
• Request a portable copy of data you provided to us.
• Withdraw consent at any time, without affecting earlier lawful processing.
• Lodge a complaint with the French data protection authority, the CNIL, or your local supervisory authority.

We may need to verify your identity before responding. Certain rights may be limited where processing is required to complete an order, comply with the law, or establish, exercise, or defend legal claims.

8. Contact

niidofrance is responsible for the processing of personal data described in this Privacy Policy. To ask a privacy question or exercise your rights, please contact us through the contact form available on our website. Please include “Privacy Request” in your message and provide enough information for us to identify and respond to your request.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, payment providers, or legal obligations. The revised version will be published on this page with an updated revision date.