Terms and Conditions of Sale

Last updated: [DD/MM/YYYY]

Article 1 – Seller Information and Scope

The website niidofrance is operated by [legal company name], [legal form] with share capital of [amount], registered with the [city] Trade and Companies Register under number [registration/SIREN number], whose registered office is located at [full address]. VAT number: [VAT number].

Email: [contact email]
Telephone: [telephone number]

These Terms and Conditions of Sale govern all purchases made through the niidofrance online shop by consumers. By placing an order, the customer confirms that they have read and accepted these Terms and Conditions without reservation.

Article 2 – Products

The essential characteristics, prices and availability of products are displayed on the relevant product pages. Photographs and illustrations are provided for information purposes and may show minor differences that do not affect the essential characteristics of the product.

Products are offered subject to availability. If a product becomes unavailable after an order has been placed, niidofrance will inform the customer promptly and refund any amount paid for the unavailable product.

Article 3 – Prices

Prices are shown in euros and include all applicable taxes, including VAT where applicable. Delivery charges and any other additional costs are displayed before the customer confirms the order.

niidofrance may change its prices at any time. The price charged is the price displayed when the order is confirmed, except in the event of an obvious pricing or technical error. For deliveries outside the European Union, customs duties, import taxes or local charges may apply and remain the customer’s responsibility.

Article 4 – Orders

To place an order, the customer must select the desired products, add them to the shopping cart, provide accurate billing and delivery information, select an available delivery and payment method, and confirm the order.

Before payment, the customer can review and correct the order. Clicking the final payment or order confirmation button creates an obligation to pay and constitutes acceptance of these Terms and Conditions.

An order is accepted when niidofrance sends an order confirmation by email. niidofrance may refuse or cancel an order for legitimate reasons, including suspected fraud, incorrect payment information, abnormal quantities, product unavailability or an unresolved dispute concerning a previous order. Any payment collected for a cancelled order will be refunded.

The customer is responsible for ensuring that all information supplied during checkout is complete and accurate. niidofrance is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Article 5 – Payment

Available payment methods are displayed at checkout. Card and other supported electronic payments are processed securely by Stripe and its banking partners. Stripe may apply authentication measures, including Strong Customer Authentication, where required.

Payment is due in full when the order is placed unless another payment schedule is expressly offered at checkout. The customer authorises niidofrance, through Stripe, to charge the selected payment method for the total amount shown before confirmation.

niidofrance does not directly store full payment card details. Payment information is processed in accordance with Stripe’s security standards and privacy terms. Stripe acts solely as a payment service provider and is not the seller of the products.

If payment is refused, reversed or cannot be authenticated, the order may be suspended or cancelled. Any refund due under these Terms will normally be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

Article 6 – Delivery

Available delivery areas, methods, charges and estimated delivery times are displayed during checkout. Delivery estimates begin once the order has been confirmed and, where applicable, payment has been authorised.

Unless a different period is agreed with the customer, delivery will take place no later than 30 days after the order is concluded. Delivery times may be extended by events beyond niidofrance’s reasonable control, provided that the customer is informed as soon as possible.

The customer must inspect the parcel upon delivery and report any visible damage, missing products or delivery error promptly to the carrier and to niidofrance. This does not affect the customer’s statutory rights.

The risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the products. If the customer independently chooses a carrier not offered by niidofrance, risk passes when the products are handed to that carrier.

If delivery is materially delayed, the customer may request delivery within a reasonable additional period. If delivery still does not occur, the customer may cancel the order and receive a refund in accordance with applicable law.

Article 7 – Right of Withdrawal

A consumer has the right to withdraw from a distance purchase without giving any reason within 14 calendar days from the date on which the consumer, or a designated third party other than the carrier, receives the product. For an order containing multiple products delivered separately, the period begins upon receipt of the final product.

To exercise this right, the customer must send an unambiguous withdrawal notice before the 14-day period expires:

Email: [returns email]
Postal address: [full return address]

The customer may use the following wording, although it is not mandatory:

I hereby notify you of my withdrawal from the contract for the sale of the following product(s): [product details]. Ordered on: [date]. Received on: [date]. Customer name and address: [details]. Order number: [number]. Date: [date].

The customer must return the products within 14 days after notifying niidofrance of the withdrawal